Download PDF 2000 Miles on Wisdom, by Jim Serger
As a result of this e-book 2000 Miles On Wisdom, By Jim Serger is sold by online, it will certainly reduce you not to publish it. you can get the soft data of this 2000 Miles On Wisdom, By Jim Serger to save in your computer system, gadget, as well as more devices. It depends upon your readiness where and where you will certainly review 2000 Miles On Wisdom, By Jim Serger One that you have to always bear in mind is that reading book 2000 Miles On Wisdom, By Jim Serger will certainly never finish. You will certainly have ready to read other e-book after finishing a publication, and it's constantly.
2000 Miles on Wisdom, by Jim Serger
Download PDF 2000 Miles on Wisdom, by Jim Serger
2000 Miles On Wisdom, By Jim Serger. Change your habit to put up or squander the time to just chat with your close friends. It is done by your everyday, do not you really feel bored? Currently, we will show you the brand-new practice that, really it's a very old practice to do that could make your life much more qualified. When feeling burnt out of consistently talking with your close friends all spare time, you can locate the book entitle 2000 Miles On Wisdom, By Jim Serger then read it.
This is why we advise you to constantly visit this page when you require such book 2000 Miles On Wisdom, By Jim Serger, every book. By online, you might not getting guide store in your city. By this online collection, you can discover guide that you truly wish to check out after for very long time. This 2000 Miles On Wisdom, By Jim Serger, as one of the recommended readings, has the tendency to be in soft data, as all of book collections right here. So, you could also not wait for few days later to obtain and also check out guide 2000 Miles On Wisdom, By Jim Serger.
The soft data implies that you have to go to the link for downloading and install and afterwards save 2000 Miles On Wisdom, By Jim Serger You have actually possessed guide to read, you have actually posed this 2000 Miles On Wisdom, By Jim Serger It is not difficult as visiting the book stores, is it? After getting this short explanation, ideally you can download and install one and also start to review 2000 Miles On Wisdom, By Jim Serger This book is really easy to review whenever you have the downtime.
It's no any faults when others with their phone on their hand, and you're too. The distinction may last on the product to open up 2000 Miles On Wisdom, By Jim Serger When others open the phone for talking as well as chatting all points, you can in some cases open up and also check out the soft documents of the 2000 Miles On Wisdom, By Jim Serger Certainly, it's unless your phone is offered. You could likewise make or wait in your laptop or computer system that eases you to review 2000 Miles On Wisdom, By Jim Serger.
Good old fashion customer service is still alive and well across the globe......But in this book you will observe it was the customer who wrote his experience; for he was given superb customer service which generated a loyal customer, creating a customer for life. This is is a true story about a consumer not having a inkling as to what he required, but he kept coming back to a business (bicycle shop) that delivered every single time. The ten ingredients Jim writes about will guide any business to the core of customer service. A tremendous customer experience keeps customers coming back for more; 2000 Miles on Wisdom will show you how.
Need an inspiring story to renew your commitment to success? Look no further than Jim Serger s 2000 Miles on Wisdom, with lessons on leadership and delivering the best to everyone customers, colleagues, relatives, and friends in your life.
Marshall Goldsmith -million-selling author of the New York Times bestsellers, MOJO and What Got You Here Won t Get You There
Jim Serger is an evangelist for bicycling and for superior customer service. 2000 Miles on Wisdom brings these two worlds together in purpose and in joy. Join Jim for the ride of his lifetime. This is a true story that will uplift you at every turn and show you how to make our world a better place every day.
Ron Kaufman -New York Times bestselling author, Uplifting Service
Customer service excellence, a personal journey of determination, and a passion for making a difference are at the center of Jim Serger Jr s analytic and personal work. Jim s book demonstrates how a customer-experience business (in his case a bicycle shop) can enliven the passion of customers, produce transformation for those it serves, and do good while doing well.
Joseph Michelli -New York Times #1 bestselling author of books such as Leading the Starbucks Way and The Zappos Experience
Kudos to Jim Serger on his new book 2000 Miles on Wisdom . Jim again has told a story based upon his personal experiences and achievements to take what some believe to be a complex issue customer service and break it down into simple to understand, practical and usable concepts. If you re in business, 2000 Miles on Wisdom is a must read. Jim Serger has emerged as an excellent story teller with a message for everyone.
Chris Ruisi, The Coach -Author, Business Speaker, Leadership Coach and International Radio Show.
- Sales Rank: #3189125 in Books
- Published on: 2015-01-15
- Format: Unabridged
- Original language: English
- Number of items: 1
- Dimensions: 9.02" h x .44" w x 5.98" l, .83 pounds
- Binding: Hardcover
- 190 pages
Review
This is a great story; not about bicycles, but about putting people first. Jim Serger tells a true tale about what it means to create a positive and engaging experience for customers. You can learn from his insights. --
--Mark Sanborn-Author of The Fred Factor and You Don't Need a Title to be a Leader
Jim's experience shows all of us that we should never underestimate what we can accomplish if we just do it one day and one mile at a time. Lee Cockerell-Executive Vice President (Retired & Inspired) of Walt Disney World® Resort and author of Creating Magic…10 Common Sense Leadership strategies From a Life at Disney & The Customer Rules…39 Essential Rules for Delivering Sensational Service --Lee Cockerell-Executive Vice President (Retired & Inspired) of Walt Disney World® Resort --Lee Cockerell
2000 Miles on Wisdom is a collection of true stories about the lost art of customer service and is a must read for anyone who would like to improve their skills in that area. The stories within this book echoed the words of my greatest mentor, my father, when he taught me what I consider the most important rule of customer service. If you don t take care of your clients, someone else will. --Brad Toft -Restaurant Insurance Specialist, Kinker-Eveleigh Insurance. Cincinnati, OH
This book is loaded with proven methods and techniques to get and keep customers for life. You learn how to build customer loyalty so high they would never buy from anyone else. ----Brian Tracy Author, How The Best Leaders Lead
Jim Serger's journey is an inspirational story of determination, will, and the power of the human body. Jim's 1,033 mile ride from Carmel, Indiana to Orlando, Florida for charity makes me wish the his alma mater had a cycling team when he was a student. He shows the entire journey from buying his first bike and then proceeding to ride 2,000 miles in 150 days. It is without a doubt that cycling has a very steep cycling curve, but through the help of a local bike shop, anyone can become a cyclist living a healthy and outdoor lifestyle while changing the world in the process.
Paul Dentel-University of Cincinnati Cycling Club President 2012-2014
Businesses always win when customers come first. Serger's true story is proof. ------Steve Penker -President Penker Properties, LLC
From the smallest businesses to the largest companies in the world, I can t think of any enterprise that won t benefit from the lessons Jim Serger shares about a small bike shop and how they made him a customer and fan for life. --Shep Hyken-customer service expert and New York Times bestselling author
Jim Serger's journey is an inspirational story of determination, will, and the power of the human body. Jim s 1,033 mile ride from Carmel, Indiana to Orlando, Florida for charity makes me wish the his alma mater had a cycling team when he was a student. He shows the entire journey from buying his first bike and then proceeding to ride 2,000 miles in 150 days. It is without a doubt that cycling has a very steep cycling curve, but through the help of a local bike shop, anyone can become a cyclist living a healthy and outdoor lifestyle while changing the world in the process.
Paul Dentel-University of Cincinnati Cycling Club President 2012-2014
Businesses always win when customers come first. Serger s true story is proof.
--Steve Penker -President Penker Properties, LLC.
2000 Miles on Wisdom is a collection of true stories about the lost art of customer service and is a must read for anyone who would like to improve their skills in that area. The stories within this book echoed the words of my greatest mentor, my father, when he taught me what I consider the most important rule of customer service. If you don t take care of your clients, someone else will. --Brad Toft -Restaurant Insurance Specialist, Kinker-Eveleigh Insurance. Cincinnati, OH
From the smallest businesses to the largest companies in the world, I can t think of any enterprise that won t benefit from the lessons Jim Serger shares about a small bike shop and how they made him a customer and fan for life. --Shep Hyken- customer service expert and New York Times bestselling author
--Shep Hyken- customer service expert and New York Times bestselling author
This book is loaded with proven methods and techniques to get and keep customers for life. You learn how to build customer loyalty so high they would never buy from anyone else. --Brian Tracy Author, How The Best Leaders Lead
--Shep Hyken
About the Author
Jim graduated from the University of Cincinnati; Delta Tau Delta Fraternity member. He served four years in the U.S. Navy. While in the Navy, he served in Japan for four years and on board the USS Independence(CV-62). Jim backpacked throughout Asia numerous times, climbed Mt. Fuji, and is an avid sports fan. Jim worked at a little convenient store for six years in high school and college and in the packaged ice industry for 18 years prior to enlisting in the Navy. Jim currently is a operations manager serving in the aviation industry. Jim's first book was Go the Distance (2011). He and his loving wife Tarla of 15 years, have an adorable ten year old daughter, Maggie. The Serger family lives in Carmel, Indiana.
Most helpful customer reviews
2 of 2 people found the following review helpful.
A Simple Visit to a Bike Shop and a Man's Dream -- How Business Can Transform Through Customer Service
By BumbleB
"2000 Miles on Wisdom" is more than a book about one man's experience, a bicycle, a bicycle shop and a trip of a lifetime. Jim Serger gives anyone interested in an inside perspective on Customer Service from the guy-next-door: what he's thinking, how customer service has a direct impact on any business for the long haul, and why it works. We see Jim transform from a guy that exercises five hours a week and no real experience with bikes to riding 2000 miles across the US (his goal). What was supposed to be a simple visit to a local bike shop to buy a bike changes into a long term relationship and 50+ returns to that same bike shop because of their commitment to each individual customer for the long haul.
Jim is a go-getter who tells his story and POV with insight and honesty. If you are wondering what's happened to real Customer Service and how it can transform not only a business but the customer for the long term, you'll find what you're looking for in "2000 Miles on Wisdom."
Note: The publisher provided a complimentary preview copy for my honest review.
0 of 0 people found the following review helpful.
Serger's story not only defines the tenets of great customer service applicable to most businesses
By Amazon Customer
Being in the service industry for the Department of Defense, Mr. Serger's message really hits home. In this technology age, Customer Service is a dying practice in which machines (e-mails, computerized voice recordings and instructions, etc) are replacing interpersonal human communication in the name of quantity over quality. Mr. Serger's story not only defines the tenets of great customer service applicable to most businesses, but also transcends into the elements that separates average customer service from great customer service including management, leadership, passion, loyalty----and my personal canon I strive for every day in my professional life: The Customer's Success = My Company's Success. The narrative is populated with real-world lessons learned on how to be exceptional at Customer Service.
0 of 0 people found the following review helpful.
i can think of some companies I like to send it to
By mimi
just a fabulous read for everyone in the sales or service industry. why,i can think of some companies I like to send it to.
2000 Miles on Wisdom, by Jim Serger PDF
2000 Miles on Wisdom, by Jim Serger EPub
2000 Miles on Wisdom, by Jim Serger Doc
2000 Miles on Wisdom, by Jim Serger iBooks
2000 Miles on Wisdom, by Jim Serger rtf
2000 Miles on Wisdom, by Jim Serger Mobipocket
2000 Miles on Wisdom, by Jim Serger Kindle
Tidak ada komentar:
Posting Komentar