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Undercover Customer: 100 Ways To Fix Your Broken Customer Service, by Sherron A. Stevens
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Using his experiences as a fast food worker, Sherron A. Stevens, an 18-year old college student from Columbus, Ohio, has authored a powerful new guide for employees, managers, executives and CEOs on how to implement exceptional customer service.
- Sales Rank: #2375420 in Books
- Published on: 2015-01-29
- Original language: English
- Dimensions: 9.00" h x .28" w x 6.00" l,
- Binding: Paperback
- 120 pages
Most helpful customer reviews
1 of 1 people found the following review helpful.
Wonderful new book from a passionate service "expert"
By Ron Kaufman
How exciting to see a new book on customer service from such a young and passionate enthusiast. Sherron Stevens has proven that you don't need to have grey hairs to have wisdom. He has taken his own years of youthful experience, combined them with careful research, and blended them into an enjoyable, easy-to-read, and helpful guide to improving your customer service. Customers and Service providers - young and old alike - will benefit from this book, and from this new author who surely will make great and welcome contributions to our world.
0 of 0 people found the following review helpful.
... helped me gain some knowledge on how to be better at my job
By Shane Holbrook
I work in the customer service field and this book really helped me gain some knowledge on how to be better at my job, with the customers! I would recommend to all the young people who want to be successful!
0 of 0 people found the following review helpful.
Five Stars
By Autumn
Wonderful tips and advice on customer service! Companies should use this book as a guide!
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