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** Fee Download Changing the Conversation: The 17 Principles of Conflict Resolution, by Dana Caspersen

Fee Download Changing the Conversation: The 17 Principles of Conflict Resolution, by Dana Caspersen

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Changing the Conversation: The 17 Principles of Conflict Resolution, by Dana Caspersen

Changing the Conversation: The 17 Principles of Conflict Resolution, by Dana Caspersen



Changing the Conversation: The 17 Principles of Conflict Resolution, by Dana Caspersen

Fee Download Changing the Conversation: The 17 Principles of Conflict Resolution, by Dana Caspersen

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Changing the Conversation: The 17 Principles of Conflict Resolution, by Dana Caspersen

The seventeen key principles for transforming conflict—in a beautiful package from the creator of The 48 Laws of Power

From Joost Elffers, the packaging genius behind the huge New York Times bestsellers The 48 Laws of Power, The 33 Strategies of War, and The Art of Seduction, comes this invaluable manual that teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts. Sure to claim its place next to Getting to Yes, this guide will be a go-to resource for resolving conflicts.

  • Sales Rank: #149288 in Books
  • Published on: 2015-01-27
  • Released on: 2015-01-27
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.09" h x .63" w x 7.42" l, 1.00 pounds
  • Binding: Paperback
  • 272 pages

Review
Praise for Changing the Conversation

“If your strategy for winning an argument is to yell louder than the other guy, Dana Caspersen's Changing the Conversation is an innovative look at conflict resolution that will be an eye-opener. Take a deep breath and learn to listen carefully, resist the urge to attack and find ways to move forward.”
—BookPage

“Caspersen gives you the chance to understand what’s behind life’s everyday conflicts and how best, in turn, to consider handling them. [This] intriguing book covers a lot of ground. The basic themes of communication, respect, curiosity, and willingness to consider alternative points of view can get you through many of life’s toughest moments with the people who matter most to you.”
—Psychology Today

“As Caspersen deftly distilled the essence of myriad strategies to resolve interpersonal conflict, Elffers similarly crafted an experiential product. Ultimately, they collectively created a valuable contribution to conflict resolution practices in the popular literature.”
—ACResolution Magazine

“Conflict mediator Dana Caspersen has identified 17 principles of conflict resolution that we'd do well to adopt.”
—The Hamilton Spectator
 
“[E]asy to page through or read . . . this book was a great reminder about the importance of resolving conflict and not getting stuck. Caspersen's narrative is simple, but more valuable . . . [because] it's usable. I love this book!”
—Megan Scribbles blog

“Each principle breaks conflict down into a series of decisions. You don’t have to change your personality or emotional deftness. You can just follow these steps.”
—Toronto Globe and Mail
 
“This book is good for beginners and those experienced in the practice . . . [it’s] a marvelous thing. It has examples of common conflicts and language used in families, talking with teens, in work situations, in political discussions. On the facing page it gives examples of a more constructive approach . . . We all need this book.”
—The Bowed Bookshelf

“Visually stunning . . . Dana Caspersen has unearthed the roots of conflict and exposed them to the light of truth. Empowering.”
—Heather’s Book Corner
 
“Readers can quickly read through this book and discover new and better ways of handling conflicts and then keep it nearby as a reference in the future.  This book is recommended for parents, employers and employees and those in relationships. It is a book that can help anyone if the principles stated are taken seriously and acted upon.”
—Booksie’s Blog
 
“Filled with everyday examples and opportunities for practice, it’s the perfect book for those hoping to make lasting and meaningful changes to their relationships.”
—Dad of Divas Reviews

Praise for The 48 Laws of Power

“It’s the rules for suits . . . Machiavelli has a new rival. And Sun Tzu had better watch his back. . . Just reading the table of contents is enough to stir a little corner-office lust.”
—New York magazine
 
“Beguiling . . . literate . . . fascinating. A wry primer for people who desperately want to be on top.”
—People magazine
 
“An heir to Machiavelli’s Prince . . . gentler souls will find this book frightening, those whose moral compass is oriented solely to power will have a perfect vade mecum.”
—Publishers Weekly
 
“Satisfyingly dense and . . . literary, with fantastic examples of genius power-game players. It’s The Rules meets In Pursuit of Wow! with a degree in comparative literature.”
—Rebecca Mead, Allure

About the Author
DANA CASPERSEN is an expert on conflict studies and mediation who has developed conflict workshops and public dialogue projects internationally. She is also an award-winning performing artist and lives in Germany and Vermont.

JOOST ELFFERS is the packager of The 48 Laws of Power as well as Optical Illusions, Play With Your Food, and Viking Studio’s Secret Language series. He lives in New York City.

Most helpful customer reviews

10 of 10 people found the following review helpful.
linear ideas that pirouettes into memorable conclusions with the visual pizzazz to make it all pretty damn congruent
By Jay Paris
Over the years I've digested books and journals about conflict resolution. Changing the Conversation is an oeuvre that hangs on elegance in concept, design and presentation. I was not surprised to learn that the author was a force on the modern dance scene in a company (William Forsythe) that was world renowned for its innovation. Indeed, I found the book to be a fascinating presentation of cogent, linear ideas that pirouettes into memorable conclusions with the visual pizzazz to make it all pretty damn congruent. I find most concept books to be work, but a lot of this seemed downhill, which made the sledding fast, practical and memorable. I had planned to skim it but three hours later, understood and bought into the system. I highly recommend it.

6 of 6 people found the following review helpful.
THE conflict management text for this decade
By Dev Ramcharan
Dana Caspersen's beautifully designed book is a world beater in the field of Conflict Management. The structured methodology she proposes is practical, utterly clear and compelling. For anyone whose consulting practice includes training clients in techniques related to this important area (conflict) this is THE text to recommend and to start with. The work of MA Rahim, among others, is fundamental for building knowledge and competence in managing conflict, but Caspersen's work is in a category of its own. Recommended wholeheartedly!

4 of 4 people found the following review helpful.
A Helpful Book For Changing Relationships
By Sandra Iler Kirkland
Everyone has conflict in their lives, whether it is with a significant other, children, co-workers, strangers or supervisors. Changing The Conversation explains how we might work through conflicts more effectively by changing the ways we communicate in them. The first instinct is to state one's position, then concentrate on counter-arguments to points put forward by the other person. However if one can listen and understand the focus of the disagreement, odds of a resolution that is satisfactory to each party are increased.

The book is organized around seventeen principles of conflict resolution. These seventeen principles are grouped into three main areas. The first, Facilitate Listening And Speaking deals with areas like resisting the urge to attack, defining what is important to each party in the disagreement, acknowledging emotions, making fact-based observations rather than evaluations and testing the assumptions you've made by listening. The second, Change The Conversation, focuses on areas such as figuring out what's happening rather than focusing on fault, being curious, and stopping if you are making things worse. The third, Look For Ways Forward, talks about assuming undiscovered options exist, being explicit about agreements and planning for future conflict.

The text is laid out in concise words, giving examples of how a principle might play out. For example, under the Acknowledge Emotions, one scenario is acknowledging the other party's emotions. The unhelpful way to express this might be: "What are you acting all upset about? What did I do wrong now?" while a better way might be: "You seem frustrated. Is it because you were expecting me to do something differently?" Multiple examples are given of restating ideas in a manner that pushes the conversation forward rather than stalling it in anger and confrontation.

Dana Caspersen has a degree in conflict studies and mediation. She works as a mediator, teacher and creator of public dialogue processes. Readers can quickly read though this book and discover new and better ways of handling conflicts and then keep it nearby as a reference in the future. This book is recommended for parents, employers and employees and those in relationships. It is a book that can help anyone if the principles stated are taken seriously and acted upon.

See all 20 customer reviews...

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