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Getting to WOW!: Everybody WINS with 5 Star Service, by Christoff J Weihman
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This Book has your name written all over it *If you work in the Service & Hospitality industry in any capacity... *If you want to up your game of Service and you want to learn how to consistently WOW! your guests... *If you are a seasoned professional in the industry but have lost your spark along the way and want to get it back... *If you own or manage a restaurant, hotel, casino, resort & you want to equip your team to deliver WOW! service, create loyal guests & increase your profits... *If you want to excel in the restaurant industry or any other, where you serve customers, clients, patrons or guests & you want to deliver the WOW!.. then, Getting to WOW! Everybody WINS with 5 Star Service is for you!
- Sales Rank: #2254819 in Books
- Published on: 2015-01-09
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .63" w x 6.00" l, .83 pounds
- Binding: Paperback
- 278 pages
About the Author
I have worked in the hotel & restaurant industry on & off since I was 15 years old at Koolie’s in Ottawa, Illinois. The owner Kyraikous Vavaroutsos, “Koolie” was a lively Greek who was always shouting. I started off in the back of the house-washing dishes, making biscuits & mixing coleslaw by hand in 10 gallon buckets. I then moved on to be a waiter to work the drive-thru at The Silverfross Restaurant & Drive-in. The owner, Paul McGann only hired high school students who participated in extra-curricular activities. He believed it builds character. I also worked the drive-thru, always joking with the customers in an attempt to make them smile & to brighten their day. At 19 I went oversees to the Philippines to work for a volunteer Christian mission organization for 10 years. I could say I was away from the service industry during that period of time but in reality what is ministry, if not service? Jesus even said “He that is great in my kingdom is the Servant of all.” So ministry is service. And vice versa. Servers who do a great job actually are ministering happiness to their customers. After the Philippines, I took the slow route back to the U.S., spending 3 years in Guam & Saipan. I worked for Hotel Nikko & the Hyatt. I used my language skills to learn Japanese-enough to become functionally literate in a hotel & restaurant setting. Working for Nikko & Hyatt elevated my understanding of great service. I began to adapt those standards in my own daily service. Next I moved to LA & worked for Wolfgang Puck’s Catering & Events in Hollywood. While with Wolfgang, I continued to learn & appreciate excellent service is. I was a butler (server) for 3 ½ years, working a variety of events from movie premiers & celebrity weddings to the Governor’s Ball-the gala dinner for the Academy Awards. I spent another 3 years at various restaurants in St. Louis. I have a passion for excellence in Service & Hospitality. I've served-as a server, bartender, wine sales rep, catering sales manager, event planner & banquet service manager. Regardless of the type of restaurant, Excellent Service must always be the goal. “You can have the most beautiful décor; relaxing, wonderful ambience; creative, inspired food with the freshest ingredients prepared by an amazing, James Beard Award winning chef but if the Service & Hospitality is not on point & given equal focus & attention, then that establishment will not succeed. The servers are the unsung heroes of this business.”
Most helpful customer reviews
2 of 2 people found the following review helpful.
Long-Overdue Essentials of the Service and Hospitality Industry
By Joaquin
Christoff Weihman hits the nail on the head with "Getting to Wow!: Everybody Wins with 5 Star Service". There are countless ideas circulated around successful service restaurants that Christoff has put into words for the first time ever. This book puts together, probably for the first time, the essential ideas that it takes to run a successful front-of-house. From getting "Two houses in sync" to "Getting beyond "I'll be your server tonight"" to "Getting beyond the Tiramisu", Christoff has created an essentials guide to creating a service-driven environment for every restaurant guest. "Getting to Wow!" is a must for any restaurant trying to create a seamless service and hospitality experience.
2 of 2 people found the following review helpful.
Someone looking to improve their tip ability could really take away useful information from reading this book that would only tr
By SHANNON RAY
True service is a lost art. In an industry that expects tips, not everyone meets the 5 star rating. Someone looking to improve their tip ability could really take away useful information from reading this book that would only transfer into more money in their own pocket for their increased efforts. This book will help you offer the best service WOW-ing even the pickiest of patrons.
It is my understanding that the author has set up for a portion of the proceeds of this book go to Three Square food bank in the southern Nevada area. You can feel good that by purchasing this book you’re helping the less fortunate get meals.
2 of 2 people found the following review helpful.
To Every Restaurant Owner - Get A Copy For Your Employes!!!
By Hanna Redi
Wow, what an excellent book for all restaurant establishments out there. Every Restaurant should keep a copy handy, for its staff! Could also be used as a mandatory read for new employees.
While this book is particularly catering to the Restaurant Industry, it can certainly also apply to anybody and any service oriented field, when searching and committing, to improve its quality, and success of operation.
Great book to come back to, and read again, to get in the right mindset, and for daily inspiration.
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